Privacy Policy
Last updated June 18, 2021


Chore Care (“We”, “Us”, or “Our”) values your privacy and is committed to protect the personal information of its users – Home Service Providers, Home Service Users, collaborators and other visitors browsing the Chore Care Software (“Users”) as well as affiliates, influencers and other collaborators interacting with Chore Care. This Privacy Policy governs your use of the Chore Care Software from the website, the mobile applications or any integration (collectively referred to as the “Chore Care Software”). This Policy explains our privacy practices for the Chore Care Software and services provided by Chore Care as well as privacy practices that apply to affiliates, influencers and other collaborators who are individuals. By accessing and/or using the Chore Care Software and/or registering for a Chore Care account and/or using it as a collaborator to share comments on a specific project, you agree to the terms and conditions of this Policy, including to our collection, use, disclosure, processing and retention of personal information. You can also learn how to limit sharing of information in this Policy.

1. Information We Collect

When you register to or use the Chore Care Software, we ask you to provide certain personal information. The information you provide directly to us may concern you or others and may include, but is not limited to: (a) name; (b) zip code; (c) email address; (d) home or business telephone number; (e) home, business or mailing address; (f) demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers); (g) date of birth; (h) insurance information; (i) photographs; (j) information about your project, home, request or need; (k) video or audio files; (l) in certain circumstances, payment and/or identity verification information; and/or (m) any other content you include in communications with other users through the Platform or communications with us. It may also include information specific to services you are requesting or offering through the Platform, such as a business name, service description, qualifications and credentials. You are not required to provide us with such information, but certain features of the Platform may not be accessible or available, absent the provision of the requested information.

We also collect information while you access, browse, view or otherwise use the Chore Care Software. In other words, once you access the Chore Care Software we are aware of your usage of the Chore Care Software, and gather, collect and record the information, including IP address, device and connection information, geo-location information, browser information and web-log information, and all communications recorded by Users through the Chore Care Software. We use that information to enhance user experience, personalize your browsing experience as well as monitor the Chore Care Software for preventing fraud and providing features to Users and Service Providers. We combine your personal information with information we collect automatically or obtain from other companies and use it to improve and personalize our services, content and advertising and/or to prevent fraud. We also collect supplemental information obtained from third parties such as demographic and navigation data, if applicable.

Once you register, your information may be made visible to other users of the Chore Care Software as needed to work on your behalf. This information includes information needed by a Service Provider to fulfill a Service Request or information needed by a User to make a Service request. Whenever possible and permitted by law, you may remove information from your profile. By default, in order to protect your privacy, Chore Care shall limit the information available to other parties to that which is generally considered necessary to use the Chore Care Software, make Service Requests, accept Service Requests, fulfill a Service request, or to use another feature in the software.

2. How We Collect Information

a. Information provided by you

You directly provide us with most of the information we collect. You do this by filling out the registration details on the Chore Care Software, adding information to your account, or tracking information using the Chore Care Software. This can include information about Service Providers and their services, service requestor history, To Do lists, ratings and feedback and anything you choose to add to your user profile.

b. Information we collect when you use the Chore Care Software

We collect technical information indirectly and automatically through our systems. This information includes logging your Internet Protocol (IP) address, software configuration, operating system and use of cookies (cookies are small files sent from us to your computer and sometimes back). Cookies ultimately help us improve your navigation and ease of use of our Chore Care Software. For more detailed information about our policy on cookies, please refer to section 8 of this Privacy Policy.

c. Information we collect from other sources

We receive information from third party vendors and/or other commercially available sources, such as:
Third party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information from enrichment service providers to enhance and personalize your experience as well as from advertising and marketing partners in order to manage and measure our campaigns. Advertising and marketing partners in order to monitor, manage and measure our campaigns. We also receive certain information about you, if you are invited to Chore Care by another user (for example, as part of our collaboration tools and referral program), in such case we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and in accordance with the terms of this Privacy Policy. We also may collect information about you or others through Chore Care affiliates. For example, you may be able to access the Platform through a social networking account, such as Facebook. If you access the Platform through your Facebook account, you may allow us to have access to certain information in your Facebook profile. This may include your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, people you follow and/or who follow you, and/or your posts or "likes." Social networking sites, such as Facebook, have their own policies for handling your information. For a description of how these sites may use and disclose your information, including any information you make public, please consult the sites' privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you. We may collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may combine information that we collect from you through the Platform with information that we obtain from such third parties and information derived from any other products or services we provide.

3. How We Use The Information Collected

As provided under relevant applicable laws, processing of your personal information will mostly be justified on the basis that:

you have provided your consent for us to use your personal information for a specific purpose; our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased); the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or the processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.

We will use your personal information for the following purposes:
For the purposes for which you provided it; To enable you to use the services available through the Platform, including registering you for our services and verifying your identity and authority to use our services; For customer support and to respond to your inquiries; For internal record-keeping purposes; To administer surveys, sweepstakes, promotions, or contests; To track fees and process billing and payment including sharing with third-party payment gateways and payment service providers in connection with the Platform; To improve and maintain the Platform and for product development; To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing; To periodically send promotional emails regarding new products from Chore Care, special offers from Chore Care, or other information that may interest you; With your consent, to contact you by text message regarding certain services or information you have requested; With your consent, to contact you by telephone or text message regarding Platform features, improvements, or other products and services that may interest you; For Chore Care's market research purposes, including, but not limited to, the customization of the Platform according to your interests; To contact you about goods and services that may interest you or with information about your use of the Platform; For other research and analytical purposes; and To resolve disputes, to protect ourselves and other users of the Platform, and to enforce any legal terms that govern your use of the Platform.

In relation with direct marketing:

We use your personal information to send you direct marketing communications about our products, services or promotions that may be of interest to you or our related services via email, SMS, telephone or targeted online advertisements. Our processing of your personal information for marketing purposes is based on our legitimate interest, or on your consent, or as otherwise permitted according to applicable laws. You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication or by sending an email to legal@Chore Care.com. We take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

4. How Long We Keep Personal Information

We apply a general rule of keeping personal information only for as long as is required to fulfill the purpose for which it was collected. Following termination or deactivation of your user account, Chore Care may retain your profile information and User Content for a commercially reasonable time for backup, archival, or audit purposes.

However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:

as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Chore Care Software terms and take other actions as permitted by law.

5. Children Under the Age of 18

Our services are not designed for minors under 18. Only persons 18 years of age or older may use the Platform. If we discover that an individual under 18 has provided us with personal information, we will close the account and delete the personal information to the extent required by the Children's Online Privacy Protection Act. We may, where permitted by law, retain certain information internally for purposes described in this Policy. If you believe we might have any information from or about a child under 18, please contact us at legal@Chore Care.com

6. Sharing Personal Information with Third Parties

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We share personal information with service providers that provide us with services for the purpose of operating the Chore Care Software, opening and operating your account as well as providing ancillary services and solutions. These third parties provide a variety of services to us including without limitation billing, sales, marketing, advertising, market research, fulfillment, data storage, analysis and processing, identity verification, fraud and safety protection and legal services. As we retain new service providers, we generally seek contractual assurances from these service providers that they will not use your information in any manner other than to help us provide you with the services and products available from Chore Care. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your personal information and only process it in accordance with our instructions;

We share personal information to law enforcement agencies, public authorities or other parties in order to respond to a subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of Chore Care, our customers, or the public;

We may share personal information with any Chore Care’s corporate affiliates that are related by common control for the purpose of operating the Chore Care Software, providing our services to you and for other purposes listed herein; and

Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of Chore Care's assets, acquisition, bankruptcy or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets.

Please note, your profile information and additional information regarding your activity (including services you offer, services you complete, reviews, posts on our forum, etc.) is made public and is visible to all Users of the Chore Care Software. When you publish your information and/or share your data with other Chore Care Users, you do so at your own risk.

If you choose to share personal information with other users, including Service Providers providing you a service via Chore Care or service requesters via Chore Care, such personal information is shared with other users. While Chore Care strives to protect your privacy and we require our Users to keep the information shared with them confidential, Chore Care cannot ensure that all Users will do so and it is your responsibility to ensure that other users will comply with your standards.

7. Where We Store Your Personal Information

Your information collected through the Service may be stored and processed in the United States or any other country in which Chore Care or its subsidiaries, affiliates or service providers maintain facilities. Chore Care may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Chore Care or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

8. Cookies

We use cookies. For more information about cookies, please Check our Cookies Policy.

9. External Links

Please note that the Chore Care Software contains links to third party sites and if you link to a third party site from the Chore Care Software, any data you provide to that site and any use of that data by the third party are not under the control of Chore Care and are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Chore Care Software. If you upload content, including personal information, to a social network and then tag the Chore Care Software, your submission will be subject to that social network's terms of use and privacy policy, even where you post on an official Chore Care page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.

10. Security

We care about maintaining the security of the Chore Care Software and your information and in preventing unauthorized access, loss, misuse, change, destruction or damage to it through industry standard technologies and internal procedures. Additionally, we contractually ensure that any third party processing your personal information equally provides for confidentiality and integrity of your data in a secure way. However, we cannot ensure or guarantee the security of any information you transmit to us or warrant that information on the Service may not be accessed, disclosed, changed, or destroyed. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from us, at all times. Your privacy settings may also be affected by changes to the functionality of third-party Apps and services that you add to the Service. We are not responsible for the functionality or security measures of any third party.

11. Updating Personal Information

We make efforts to ensure that the personal information we collect is accurate and up to date, and you may update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we look into the matter and correct any inaccuracies where necessary or notify you of ways to update or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will first ask you to verify your identity. If for any reason you have a problem with deleting your personal information, please contact Chore Care's Customer Support and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.

You can review and change your personal information by logging into the Chore Care Software and visiting your account profile page.

12. Contact Us If you have any questions concerning this Policy or the Service, please email our team at legal@Chore Care.com, and we will make efforts to reply within a reasonable timeframe.