Become a ProLast updated: 2021-05-05

Welcome to ChoreCare Pro. You can find most answers here. If you have any other questions, please contact us.

1.1 How to Become a Pro?

  1. Download ChoreCare Pro on Google Play Store | Apple Store
  2. Create your account by clicking 'Apply as Pro.'
  3. After creating your account, click 'Apply as ChoreCare Pro.'
  4. After filling out all of the information, we ask for a small application fee which includes an in-depth background check.
  5. We will activate your account after checking all of the data. It will take up to 10 business days. After activating your account, you can start to work.

1.2 How to Start?

  1. Go to ‘Main’ on the menu at the bottom.
  2. Customers will request the service, and then it will show up here.
  3. Click the 'Request' button after checking the details. If customers confirm the request, you will see it on your schedule. If customers choose another Pro, you will not be able to see it anymore.
  4. Note

    Please request as soon as possible. Otherwise, another Pro can take it first.
    You will see customers within 60 miles from your home. You can set your home address from here.
    Make sure to turn on notification.

1.3 Pending Approval?


After Applying as a Pro

Please allow us 5 to 10 business days to check all of your detailed information and background check. We will email you once we have approved you.


After Requesting Service to a Customer

If the customer approved your request, you could check your schedule on the schedule menu.

1.4 Why Were You Rejected?

There are multiple reasons for rejection

  1. If you are not able to work in the US legally.
  2. If your background check is not fit for our standards.
  3. Others.
  4. Please email us if you have any other questions.

Services

We promise you flexibility, trust, and safety.

  1. How to start?
  2. How to work?
  3. How to report?
  4. How to contact the customer?

2.1 How to Start?

  1. After you become a Pro, Log in to your Pro account
  2. Go to the 'Main' menu at the bottom.
  3. You will receive a request from customers up to 60 miles away from your home.
    (You can change your home address to set destination)
  4. If you receive a notification, please go to the main menu. You will see the schedule here
  5. Please read the details. If you like this job, please click the request button.
  6. Before the customer confirms, you can cancel your request on the main menu.

    Note

    Once the customer confirms the request, you can't cancel your work. If there is an excuse, please contact us. If you don't let us know and don't show up, your account will permanently be suspended.
  7. If the customer confirms, you can see your schedule on the Schedule menu at the bottom.

2.2 How to Work?

  1. Once you have your schedule, click the ‘Check Schedule’ button on the schedule menu.
  2. Scroll down to see the full address.
  3. Before you put your address on your navigation, click ‘On My Way’ and let them know that you are on your way.
  4. Click ‘Arrive’ button to see gate or home access information.
  5. Click the ‘Start Cleaning’ button, and the clock will have appeared.
  6. When you finish your hour, you can click on the ‘Cleaning Completed’ button.
  7. You have to fill out the report form after you complete the cleaning.
  8. Then you will see your earnings on the earnings menu.

2.3 How to Report?

  1. After clicking the ‘Complete Cleaning’ button, you can see ‘Rating and Review.’
  2. Please attach the before and after pictures and comment for the user.
  3. Note

    If you skip the report, you are not able to receive payment. So, please make sure to finish the review for your customer after a completed cleaning. Attach your before and after picture to protect yourself too.

2.4 How to Contact the Customer?

  1. Click the ‘Check Schedule’ button on your schedule menu.
  2. You can see the ‘Message’ button.
  3. Click the ‘Message’ button to communicate with the customer.

Note

For better security, please don't share your contact information. We don't take any responsibility if you share your contact information.

My Account

Please turn on the alert to receive notifications.

  1. Set distance for work?
  2. Edit profile picture?
  3. Edit bio/detail?
  4. Check your Rating?

3.1 Set Distance for Work?

You can set your distance 60 miles from your home. If you are in a different location and want to perform work 60 miles from your current location:

  1. Go to the 'My' button on the menu.
  2. Click ‘Edit Profile.’
  3. Edit your address
  4. [Now, you will receive requests up to 60 miles away from your set address.]

3.2 Edit Profile Picture?

To edit your profile picture, please send an email to contact@chorecare.com.

Note

The picture should match with your ID card and not include a mask or hat.

3.3 Edit Bio/Detail?

  1. Go to the 'My' button on the menu
  2. Click ‘Edit Profile.’
  3. Edit your bio and detail.

3.4 Check your Rating?

  1. Go to the 'My' button on the menu.
  2. Check ‘My Review.’

Home Access

  1. Where can I see the full address?
  2. Where can I find code
  3. Way to access home?
  4. Where to ask?

4.1 When Can I See the Full Address?

  1. Go to ‘Schedule’ on the menu.
  2. Click the ‘Check Schedule’ button.
  3. Scroll down, and you will see the detailed information.

4.2 Where can I find code?

  1. Go to ‘Schedule’ on Menu.
  2. Click the ‘Check Schedule’ button
  3. Click the ‘Home Access’ button
    (You can see the home access button when you click arrive button.)

4.3 Way to Access Home?

  1. Go to ‘Schedule’ on Menu.
  2. Click the ‘Check Schedule’ button
  3. Click the ‘Home Access’ button
    (You can see the home access button when you click arrive button.)
  4. Follow the instructions on the pop-up message.

4.4 Where to ask?

  1. Click the ‘Check Schedule’ button on your schedule menu.
  2. You can see the ‘Message’ button.
  3. Click the ‘Message’ button to communicate with the customer.

Earning

  1. Edit deposit information?
  2. Do I get the tip?
  3. Where can I check the status?
  4. Tax documentation?

5.1 Edit Deposit Information?

  1. Go to ‘Earnings’ on the menu
  2. Click ‘Edit Deposit Information.’
  3. Enter your deposit information.

5.2 Do I Get the Tip?

After you finish your cleaning and report, you can receive the tip from the customer. It may be the next day, depending on the customer. 100% of the tip is yours.

5.3 Where Can I Check Status?

    Go to ‘Earnings’ on the menu.

Note

You will see your earnings after you finish your cleaning and report.

5.4 Tax Documentation?

We will send tax documentation through email. If you have any questions about tax documents, please send a message through 1:1 inquiry.

Inquiry

  1. FAQ
  2. How to Use 1:1 Inquiry
  3. Contact Information
  4. Ask Partnership

6.1 FAQ

Which Services Does ChoreCare Provide?

Our goal is to provide all of the ChoreCare services you need. Our focus is on cleaning services for better quality at this moment, but we will extend our services as soon as possible.

What are ChoreCare Business Hours?

Our business hours are 9 AM to 5 PM to contact us, but we will soon extend our business hours to 24/7 for better support.
Our service is 24/7. You can book anytime you want.

Can I work during the holidays?

Yes, you can work during the holidays.

6.2 How to Use 1:1 Inquiry

  1. Log in to the ChoreCare App. (To better assist you, login is needed for 1:1 Inquiry)
  2. Click 'My' on the menu at the bottom.
  3. Click ‘1:1 Inquiry.’
  4. Click the ‘Ask Question’ button on the top right.
  5. Ask anything you want.
  6. Click ‘Register.’
  7. We will answer as soon as possible, typically within 2 business days.

6.3 Contact Information


Phone

+1 409 224 3977


Address

500 North Central Expressway, Suite 500, Plano TX 75074, USA

6.4 Ask Partnership

Do you want to suggest something to ChoreCare? We are ready to talk with you.
Please click here to Email us